Support @ COVRI
COVRI Technical Services Team is committed to providing high-quality, results-driven
service to customers and partners, world-wide.
COVRI offers customers the flexibility to choose from following levels of technical
support service: Standard Support and Premium Support.
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SERVICE LEVEL
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STANDARD SUPPORT
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PREMIUM SUPPORT
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Availability
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24 X 7 access to product knowledge base and FAQs
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24 X 7 access to product knowledge base and FAQs, Unlimited Technical support
|
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Response Time
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Initial response within 2 business days
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Initial response within 6 hours
|
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Mode of Account
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Email
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Email, Phone
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Maintenance and Update
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Free Minor product upgrades
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Free product upgrades
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Note: In case of escalation to a senior technical specialist, technical product
management or research and development there are no guaranteed response times according
to customer's Service Level.
Request Support
Support email address: support@covrisolutions.com
License related questions: sales@covrisolutions.com
Phone number: +91-40-64645477
Please ensure that the following information is available to speed up processing
before opening a support request with COVRI Support Team:
1. Product Information
- Product name
- Type of License
- Standard or Premium support
- Date of Purchase
2. Contact Information
Please provide information as listed below that can be used to reach you with regard
to the support request:
- Full name
- Company name
- Email address
- Phone number(s)
3. Problem Description
Please include a detailed and thorough problem description, including any steps
that could have led to the situation and what troubleshooting steps if any have
already been taken. Include all error messages that appear during the problem using
screenshots or log exports if available
4. Version Information
Please provide information about the current versions of all your system components:
- Operating System details
- Software installed in the environment